Guest Satisfaction continues to fall as demand and prices rise.

As travel volume increases following the pandemic “the surge in demand and steadily climbing prices have not been met with a corresponding improvement in amenities or services. Overall hotel guest satisfaction declined from 2021, driven primarily by dissatisfaction with the guest experience.”

Join us as we sit down with hospitality industry insider, Anja Luthje. She brings 30 years of international hospitality experience, and has held leadership positions at Mandarin Oriental, Peninsula, and InterContinental Hotels Groups. During this webinar, she’ll reveal how you’re going to improve your guest satisfaction scores in 2023.