Case Study: Bridging The Frontline Communication Gap At Cargill

Cargill is a global food corporation on a mission to nourish the world in a safe, responsible, and sustainable way. To do that, the company employs over 155,000 workers across 70 countries worldwide. Cargill Protein – North America, which staffs more than 28,000 team members, is responsible for the production and distribution of high-quality products to customers in retail, foodservice, and food manufacturers.

Within Cargill Protein – North America, there are more than 30 different languages spoken in the workforce. A diverse employee base undoubtedly creates a more positive and inclusive workplace — but without the right tools, navigating language barriers that exist between employees and supervisors can be a challenge.

Other business challenges Cargill faced included:

• Reliance on paper-based processes
• Limited access to a two-way communication channel
• Connecting a geographically dispersed workforce across 40+ locations

So, the Cargill Protein team came together to find a solution that would not only boost employee engagement, but help their business run smoother at the same time.

From Non-Wired to Wired with Beekeeper

In early 2020, Cargill partnered with Beekeeper to implement a mobile collaboration tool that would bridge their frontline communication gap. By February, the team was ready to pilot the app in its first location. Then, the global pandemic hit, and the ability to quickly reach every employee soon became a mission-critical business objective.

With Beekeeper, Cargill wanted to:

1. Bridge the frontline communication gap between wired and non-wired and multilingual teams
2. Safely reach and communicate with employees during the COVID-19 pandemic
3. Enhance employee engagement and inspire alignment with the company’s customer-driven culture
4. Establish operational (and cost-efficient) processes by eliminating unnecessary paper-based practices