Updates to our Data Privacy Framework (June 2024)
As part of our ongoing commitment to providing an enhanced customer experience and strengthening the data privacy and security framework, we are announcing to all our customers the following important updates.
- Updates to the Subprocessor List
We have updated and integrated our Subprocessors List as follows:
New subprocessors:
- Beekeeper Group Entities: Beekeeper Poland Sp.z.o.o and Beekeeper (Germany) GmbH
- Infoguard
We moved the following companies from the Third Party Use Statement (sunsetted) into the Subprocessors List:
- Twilio
- Zendesk
- Apple
- Firebase (listed as Google in the Third Party Use Statement)
- Logz.io
- Sentry
- Pendo
- Mixpanel
- Grafana
We have added the following optional subprocessors (applicable if certain features and/or services are chosen by the customer)
- Beekeeper USA Inc.
- Kommunikationshelden GmbH
- Zapier
- Workato
- AWS Cloudfront
- Cloudflare
- Open AI
- Azure
Please visit our dedicated web page for the full list of subprocessors and more information on their processing activities: Beekeeper subprocessors
- Alignment with industry standards and customer expectations
In line with standard market practice in our industry, and to comply with recent emerging local regulations, such as the new Swiss Data Protection Act, we decided to sunset the Beekeeper Third Party Use Statement, that is referenced in older versions of our DPA, and reinstate the relevant information from the Third Party Use Statement into our Subprocessor List.
Your benefits:
- Increased transparency and elimination of ambiguities regarding the entities processing personal data within the platform as well as a clearer identification of the processing basis.
- Right to be notified in case of changes affecting those subprocessors.
- Improved Technical and Organizational Measures
In our commitment to strengthen the security of your data, we have enhanced our Technical and Organizational Measures (TOMs). Specifically, we have refined and expanded our internal training and awareness programs to provide a more comprehensive understanding of security protocols. These measures aim to empower our team with the latest insights and best practices, ensuring a heightened level of vigilance and competence in safeguarding your information. This update underscores Beekeeper’s dedication to maintaining the highest standards of security. It consists of improvements to the current TOMs, including:
- Continuous access to security training materials and
- Annual mandatory role based security trainings for engineers
- Transition to the new set-up
Until these subprocessor updates are effective (timing depends on the specific provisions contained in the DPA between you and Beekeeper), the current contractual documentation will apply. This also includes the existing Third Party Use Statement where applicable.
- Data Storage
The above updates will not impact your choice of data center. Your data will continue to be stored in the agreed data center.
- Notice for customers without an executed data processing agreement
If your company is located in a jurisdiction requiring an agreement governing the processing of personal data, we want to inform you that personal data processed in the Beekeeper Frontline Success System will be processed according to our standard Data Processing Agreement as updated from time to time.
If you have any questions or require further clarification, please do not hesitate to reach out to subprocessor-update@beekeeper.io.
Thank you for your continued trust in Beekeeper!