5 Forces of Change and How Hospitality Companies Can Adapt

At the Intelligent Hotel Technology Forum (IHTF) in Paris, five technology shifts were addressed during the keynote “Hotel 2025: Insights into Technologies that will Reshape the Hotel Industry” with Jay Upchurch, VP of Strategy and Solutions Management, Oracle Hospitality. Upchurch referred to these shifts as “forces of change” and spelled out how they’re affecting the hospitality industry globally.
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3 Ways to Improve Retail Employee Performance

Conventional wisdom among many brick and mortar retailers is that labor is a cost of doing business. But conversely, some of the most forward-thinking companies in retail see their employees as an investment— assets that drive sales revenue.
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5 Signs Your Workplace Isn’t Inclusive Enough

An inclusive workplace is a huge challenge in our global economy. Companies still struggle with having a diverse and respectful workforce, but the effort involved is well worth it. Inclusivity doesn’t only increase employee engagement – it also helps the bottom line. So how do you know if your organization is lacking in the inclusivity department? Here are 5 signs:
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3 Questions You Should Ask in Every Performance Review

Employees and managers alike say they dread performance reviews, but they also recognize they’re an important part of a healthy organization. Performance reviews give employees a chance to speak up about their experience in the organization, receive feedback from their supervisors, and set expectations on both sides of the table. Unfortunately, many performance reviews aren’t conducted well, which is likely why many studies show performance reviews aren’t useful.
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How To Be the ‘It’ Place To Work in Retail

Landing on the annual lists of best workplaces is the holy grail for retailers. As we discussed in a previous post, employee turnover is a constant battle and earning the status of a destination workplace helps attract the best talent.
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Sir Ken Robinson at HR Tech World London: HR’s mission is to drive creativity!

A couple of days ago at HR Tech World London, Sir Ken Robinson held an inspirational opening keynote on the importance of innovation within organizations and how creativity is the driving force behind them all.
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Unlocking the Full Potential of the Industrial Internet of Things – MWC 2017

According to a survey by the GSMA at the Mobile World Congress (MWC) in Barcelona, 48.2% of attendees agreed the Internet Things (IoT) is the biggest business opportunity of 2017. The popularity of IoT makes sense given Business Insider estimated there would be $4.8 trillion in aggregate IoT investment between 2016 and 2021.
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Why HR Should Embrace Storytelling

It’s no secret that brand storytelling is a vital part of marketing in the hospitality industry. Some hotels, like the NoMad Hotel in New York, have taken storytelling to the next level by carefully crafting a story and implementing it across all parts of the hotel. The NoMad Hotel is “a transporting fantasy that takes you 100 years back and across the planet”, according to the hotel’s designer, principal, and VP of design for Stonehill & Taylor.
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How to Reduce Retail Turnover with Better Internal Communication

Every company deals with employee turnover, but the retail industry tends to have some of the highest reported rates among all employers. The most successful retailer in America, Wal-Mart, even faces a steep employee turnover rate – which, according to Bloomberg, could be as high as 60% annually. When you consider it costs about $3,400 to replace a retail associate, you begin to understand why turnover is such a problem.
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3 Reasons Why Happy Hotel Staff Translates Into Happy Guests

Given the fierce competition in the hospitality industry, it’s no surprise that excellent guest satisfaction is the top priority of any hotel. But with all the attention on guests, companies often overlook the people that are providing the guest experience that impacts coveted review ratings. There is a direct correlation between your employees’ moods the guest’s impression of your hotel.
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