Heathrow is Europe’s largest airport and one of the world’s top international aviation hubs, powered by a team of 6,500 employees. As the UK’s global gateway, Heathrow welcomes more than 78 million passengers every year. There was no digital access to internal communications for their non-desk workforce, and no email correspondence between Heathrow’s frontline workers and office-based teams. This left staff reliant on word-of-mouth information sharing or having to constantly monitor break room bulletin boards.
With Beekeeper’s mobile-first platform, Heathrow has transformed operational communication by:
- Moving paper-based shift management and schedule swapping online, reducing processing time from a week to just a day or two.
- Communicating airport safety messages and enabling maintenance reporting in real-time directly with frontline workers across the airport.