Customer Success and Support
When we ask our customers what they like the most about Beekeeper, we often get the response “my Customer Success Manager.” This is not a surprise to us, nor does this happen by coincidence. At Beekeeper we have worked hard to build a proactive and highly supportive customer success model.
About the Customer Success Team
While the workplace app we offer is very intuitive and easy to use, the communication challenges our customers face are not so simple. That’s where our talented team comes in to help. As product, content, and technical experts, Customer Success Managers help customers overcome communication challenges and bring out the best in their employees with our internal communications platform.
In addition to world-class customer relationship management from our Customer Success Managers, we also offer a wealth of resources, including our Help Center and online webinars. We want to make sure you have everything you need to improve communication at your company by providing the best insights and most effective team communication tools.
Methodology
Phase 1 – Strategy
First we work with you to understand the current status of internal communications at your company. Together we establish goals and draw up a plan for how to achieve them.
Phase 2 – Implementation
Next we transfer knowledge and provide company tools for you to successfully implement Beekeeper. We help remove obstacles and support your team for a smooth roll-out in your workplace.
Phase 3 – Business Impact
Let’s understand the value and impact of Beekeeper on the bottom line, and let the rest of the business know how valuable improved communication and collaboration are.
Phase 4 – Learn & Grow
Kick off from a position of strength! It’s time to capitalize on your success, and build an internal communications strategy for next year and beyond!
“The support we received in the beginning like PowerPoint templates for the launch was very helpful. Any time I have a question, I send an email and I get either a phone call or a reply back within an hour. Every time. All the customer support has just been really amazing.”
